Community Host

We are working with a leading workspace provider to find a Community Host who will play a key role in delivering an exceptional, hospitality-led experience. This role supports the Commercial & Experience Manager in ensuring the smooth day-to-day running of the centre, with a strong focus on customer engagement, meetings & events delivery, community awareness, and operational standards.

The Community Host acts as an ambassador for the centre, fostering a vibrant, professional and welcoming environment while supporting revenue growth, compliance and service excellence.

Key Responsibilities
Customer Experience, Community Engagement & Retention
Deliver a consistently warm, professional and engaging welcome to members, clients and visitors.

Actively contribute to creating a strong community culture within the centre.

Support member on-boarding and move-ins to ensure a seamless and positive experience.

Recognise upselling opportunities through strong customer relationships.

Maintain exceptional presentation standards across communal and meeting areas.

Support community events and networking initiatives.

Meetings & Events Support
Support the delivery of meetings and events from set-up to breakdown.

Ensure meeting rooms and event spaces are set to specification and presented to the highest standards.

Assist with room turnarounds efficiently between bookings.

Commercial & Revenue Support
Identify and support upselling opportunities across office, coworking, meetings & events and additional services.

Ensure all revenue opportunities are captured and communicated to the Commercial & Experience Manager.

Support centre initiatives to drive occupancy and meeting room utilisation.

Deliver engaging, high-impact centre viewings that showcase the space and community, driving successful conversion of meeting & events bookings, coworking packages and memberships.

Operational Support
Support the smooth day-to-day operation of the centre.

Monitor shared spaces and report maintenance or presentation issues promptly.

Support administrative tasks including updating systems and maintaining accurate records.

Manage the front desk in line with brand standards, ensuring consistently professional, welcoming and impeccably presented reception experience.

If you feel this role is the next step in your career apply today!