Claims Handler

About our client

Our client is a debt recovery business based in Hertfordshire. They work on behalf of their clients to recover outstanding debts and damages, managing the process from initial claim review through to resolution.

The role

They're looking for a claims handler to manage a portfolio of property debt claims from start to finish. You'll review incoming claims, investigate discrepancies, and work directly with debtors and other stakeholders to negotiate repayment plans and settlements, all while keeping accurate records and staying within the relevant regulatory framework.

What you'll be doing

• Reviewing and verifying property debt claims and supporting documentation
• Investigating discrepancies by cross-referencing property agreements and financial records
• Contacting debtors, landlords and other stakeholders by phone and in writing to negotiate repayment plans and settlements
• Keeping accurate, up-to-date records of claim progress and communications
• Escalating complex or disputed cases to the legal team in line with company guidelines

Skills and experience

Essential

• Experience in claims handling, debt collection, or the property/finance sector
• Strong negotiation, persuasion and conflict-resolution skills
• Excellent verbal and written communication
• High level of organisation and attention to detail

Desirable

• Experience working in a target-driven collections or claims environment
• Familiarity with reviewing property agreements or financial records