Day Concierge

PMR is working with a high end residential development based in North West London, looking to hire for a professional Day Concierge on a full time basis. The Day Concierge will be providing high levels of customer service to residents day to day, ensuring the front desk operations run smoothly. We are looking for a confident candidate who can deliver and work in a fast paced environment.

Hours: 4on 4off rota, 7am to 7pm

Salary: £30,000 per annum

Start date: ASAP - ideally looking for someone who can start immediately on a temporary basis as this will be a temp to perm opportunity.

Main duties:

• Deliver excellent customer service to all residents.
  
  
• Greet all residents professionally and courteously.
  
  
• Proactively anticipate resident's needs.
  
  
• Aid and engage with all guests/residents and colleagues within the development.
  
  
• Always act as an ambassador for the company.
  
  
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
  
  
• Verify all visitors, suppliers, and contractors.
  
  
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
  
  
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
  
  
• Ensure the communal areas are always kept clean, tidy, and presentable.
  
  
• Report any incidents, problems, or complaints to the appropriate manager promptly.
  
  
• Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
  
  
• Complete the am/pm/overnight operational reports and handover and report any operational issues.
  
  
• Assist with Move In's/Move Out's.
  
  
• Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors.
  
  

Requirements:

• Experience in Residential or 5* Hotels.
  
  
• Reliable and timekeeping.
  
  
• Immaculate presentation.
  
  
• Strong written and verbal communication skills in English.
  
  
• Have excellent communication skills.
  
  
• Experience in the highest level of customer service.
  
  
• Be able to demonstrate initiative.
  
  

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.