Head Corporate Receptionist - Flexible Offices
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| Job Type | Permanent Full Time |
| Location | City of London, London |
| Area | London, England |
| Sector | Flexible Offices |
| Salary | Up to £28000 per annum + Plus 10% Bonus |
| Start Date | ASAP |
| Job Ref | 2403_1634053664 |
- Description
Head Corporate Receptionist - Flexible Offices
EC2 - Central London
Front of House Manager. Senior Receptionist. Corporate Reception.
Aims of the Role:
Assist the Business Centre Manager to pro-actively manage and market the above Business Centre:
- Be the first point of contact for everyone entering the building, from customers, prospective customers to agents, visitors, and contractors.
- Providing high levels of customer service at all times.
- Ensuring a warm, welcoming, helpful, efficient and responsive reception service for customers, telephone callers and visitors to the Centre.
- Assume role of Senior Fire Marshall and co-ordinate fire evacuations as required.
Main Responsibilities:
Customer Service
- Provide first class customer service to all customers, and visitors to the Centre.
- Liaise with all existing customers and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
- Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
- Action customer requests for bureau and other services efficiently.
Team Work
- Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
- Deputise in the absence of the Centre Manager and Assistant Centre Manager as and when required.
Marketing and Community
- Encourage inter-customer trading events through our clients network and location websites.
- Promote our clients through customer and general public contact.
- Assist in organising, managing and hosting of events to help promote customers, build communities, new relationships with potential customers and relevant stakeholders.
- Use relevant social media platforms (i.e. Twitter) to increase awareness of both customers and the Centre in the wider community in accordance with our policies.
- Assisting in production and distribution of newsletter.
Administration
- To run the reception, office administration and bureau facilities within the Centre with the highest standards of professionalism, efficiency and presentation in line with our clients Policies and Procedures.
- To be familiar with the Centre's Administration Procedures, systems, services and customers.
- In the event of a fire evacuation, assume role of Senior Fire Marshall and co-ordinate evacuation in line with policy for the Centre
- Assist the Centre Team in ensuring compliance with our clients Health and Safety policies and procedures, and all associated statutory requirements throughout the centre.
- Familiarisation with the customer moving in and out procedures.
- To carry out specific duties as agreed with the Centre Manager.
Requirements
- 5+ years experience in Corporate Reception roles
- Friendly, personable and well presented
- An "above and beyond" attitude to customer service
- Confident and capable
Other:
- Location: Central London - EC2
- Working Days: Monday to Friday
- Working Hours: 8am to 4:30pm
- Salary: £28,000 plus 10% bonus
Please note: due to high volume of applications, we cannot respond to all applicants.
