Independent Living Advisor

We are recruiting for a temporary Independent Living Advisor to support older residents across a housing scheme in East London. This is a hands-on, varied role working directly with residents day to day ideal for someone who genuinely enjoys working with older people and takes pride in delivering a warm, friendly service.

What the role involves:

You'll be the key point of contact for residents, supporting them with tenancy queries, move-ins, housing benefit guidance, and promoting independence. Day to day you'll carry out scheme safety checks, monitor contractor performance, maintain accurate records, and respond to low-level emergencies when they arise. Some evening, weekend and mobile working will be required.

Key responsibilities include:
* Building strong relationships with residents and delivering a high standard of customer service
* Assisting new residents to settle in and understand their tenancy rights and responsibilities
* Helping residents access housing benefit support and financial advice
* Carrying out regular site inspections and health & safety checks including communal areas and lifts
* Monitoring contractor quality on scheme (grounds maintenance, window cleaning, laundry etc.)
* Completing referrals for assistive technology, aids and adaptations
* Maintaining detailed and accurate scheme records
* Responding to emergencies raised through housing colleagues

What we're looking for:

Essential:
* Previous experience working with older people
* Strong written and verbal communication skills, with the ability to adapt your approach to individual needs
* Good administrative and numeracy skills
* Confident using Microsoft Office
* Ability to work independently and as part of a team
* A relevant professional or vocational qualification
* Full UK driving licence

Desirable:
* Working knowledge of Housing Benefit
* Experience dealing with bereavement and loss
* Understanding of housing management and support services

If you have a caring, proactive approach and enjoy making a real difference to people's lives, we'd love to hear from you.

To apply or find out more, get in touch with the team today.

Contract: Temporary - 1 month (likely to extend)
DBS: Basic required
Driving Licence: Required