Day Concierge

We are recruiting for a customer-service oriented Day Concierge to join the team in part of the opening phases of a 5* residence in the West End. This is a fantastic opportunity to work on a brand new scheme and be part of the opening phases. You will be a dedicated professional who can offer a 5*, personalised service to all residents and stakeholders on site.

Salary: £32,500 per annum

Rota: 4on 4off, 12 hour shifts

About the Role:

• Act as the primary point of contact for all residents, guests, and visitors via phone, in person, email, and other communication channels, ensuring a consistently professional and welcoming approach.
• Welcome and greet residents, guests, and visitors, maintaining eye contact and a courteous, attentive presence at all times.
• Assist residents during move-in and move-out processes, anticipating needs and ensuring a smooth and controlled experience.
• Build familiarity with residents, including preferences, pets, and household details, ensuring a personalised service approach.
• (Subject to operational phase) Receive, log, store, and manage resident parcels and deliveries securely, issuing notifications via the relevant resident app and maintaining accurate records.
• Manage courier collections and specialist deliveries in line with building procedures.
• Handle resident enquiries and requests promptly, coordinating with relevant departments and ensuring timely resolution.
• Maintain up-to-date knowledge of local amenities, services, and key London destinations to support resident experience.
• Monitor building access, security systems, and general safety, escalating concerns where required.
• Conduct patrols as directed by the management team to ensure safety, security, and presentation standards are maintained.
• Coordinate maintenance issues, report faults, and liaise with contractors and management teams as required.
• Support emergency procedures, including evacuation protocols, in line with building policies.
• Maintain strict control of key management, including issuing, tracking, and recording of keys, fobs, and access passes (where authorised).
• Provide key holding services where applicable (e.g. for cleaners, dog walkers), ensuring full compliance with security procedures.

Suitable candidates will have:

• Ideally worked within luxury residential or 4-5 Hotels, in a similar front of house environment.
• Excellent customer service skills.
• Great communication skills, written and oral.
• Service driven
• High standard of written and spoken English
• Additional language skills beneficial
  Assertive, show initiative and have a very keen eye for detail
• Cultural Understanding