Block Manager

The Opportunity

We are seeking an experienced Property Manager to undertake the day-to-day management of a designated portfolio of residential properties, reporting to the Team Lead on an ongoing and daily basis.

This role offers the opportunity to deliver a first-rate property management service in line with all legislative and statutory controls, as well as best practice guidance issued by the Royal Institution of Chartered Surveyors and The Property Institute.

You will play a key role in maintaining high service standards, supporting client relationships, ensuring financial control, and contributing directly to the team's overall performance and profitability.

The Role

As Property Manager, you will be responsible for the effective management of your portfolio, ensuring compliance, financial control and excellent stakeholder engagement.

Financial Management

• Contribute directly towards improving the team's profitability.
• Prepare detailed annual service charge budgets in accordance with portfolio procedures.
• Ensure appropriate consultation with lessees in respect of annual budgets, including the preparation of clear explanatory notes.
• Approve and sign correspondence relating to service charge budgets and final accounts.
• Monitor, control and review monthly and quarterly expenditure against budget in conjunction with the line manager and partner.
• Liaise with Client Accounts on service charge income and expenditure matters.
• Authorise invoices for payment, ensuring works or supplies have been properly incurred and satisfactorily completed.

Leasehold Management

• Ensure insurance claims are properly submitted, estimates obtained, and claims progressed efficiently with underwriters.
• Maintain a strong working knowledge of individual leases and headleases, ensuring full compliance at all times.
• Plan, manage and monitor all maintenance and repair works, including specification, tendering and supervision where required.
• Oversee regular property inspections, maintaining comprehensive inspection notes and accurate health & safety records.
• Supervise and maintain the computerised property management system, including contractor records and contract documentation.
• Liaise with tenants, lessees and residents' associations, attending meetings including AGMs where required.

Communication & Leadership

• Manage on-site and client staff where applicable, supervising key functions under the direction of the Team Lead.
• Communicate effectively with clients, leaseholders and contractors.
• Build and maintain strong relationships with key stakeholders.

Health & Safety & Compliance

• Monitor and control all aspects of health and safety compliance, ensuring adherence to current legislation.
• Work collaboratively with the Head of Department on business strategy and growth initiatives.
• Contribute to tender submissions, proposals and client presentations.

The Person

We are seeking a commercially aware and proactive Property Manager with a strong background in UK residential block management.

You will demonstrate excellent organisational skills, technical competence, and the ability to manage multiple priorities while delivering outstanding client service.

Skills & Experience

• Demonstrable track record delivering services to clients within the UK real estate market, specifically residential block management.
• Strong working knowledge of residential property legislation, health and safety requirements, and professional guidance issued by statute, RICS and TPI.
• Experience preparing and managing service charge budgets.
• Experience overseeing maintenance and repair works and managing insurance claims.
• Experience working with residents' associations and attending AGMs.
• Experience managing or supervising staff.

Additional Information

Competitive benefits package including:

• Hybrid working - offering flexibility
• 25 days' holiday, increasing with service to a maximum of 30 days
• Enhanced auto-enrolment pension scheme
• Life assurance
• Interest-free season ticket loans
• Cycle to work scheme
• Flu and eye care vouchers
• Employee Assistance Programme
• Help@Hand Remote GP access
• Retail, leisure and lifestyle discount platform
• Family & wellbeing policy including enhanced maternity pay, menopause support, neurodiversity support, carer support and company sick pay

Flexible Benefits

• Purchase up to 5 additional days' holiday
• Discounted gym membership
• Discounted dental insurance
• Discounted private medical insurance for family cover
• Discounted critical health insurance and more