Resident Services Associate - Archway, London N19

PMR are seeking an experienced and enthusiastic Resident Services Associate to join a lively and resident-focused team at a Build to Rent scheme in North London on a temporary contract for a 5-6 month period.

Flexible working pattern, shifts are 7am-4pm or 11am-8pm, including some weekends (rota is provided on a monthly basis and will require candidates to be flexible).

Start date: 18^th October 2021

This role will involve welcoming residents as they arrive and depart the development, as well as, dealing with all day-to-day enquiries from maintenance issues to parcel deliveries and everything in between. Delivering exceptional customer service at all times is key!

Resident Host

• Provide a daily point of contact for tenants for general enquiries, reactive maintenance and provide updates on progress.
• Provide daily point of contact for contractors.
• Instruct day-to-day minor reactive maintenance in line with budget and approved contractors list.
• Assist Resident Services Manager with viewings and tenant inductions/ check ins.
• Ensure access control system is kept up to date and audited.

General Services

• Sign in all visitors to the building and ensure they are aware of fire evacuation procedures.
• Maintain and update logbook/handover list, noting all activity on shift.
• Ensure management keys are audited daily.
• Undertake audit of keys held in storage every night.
• Receive and sign for all parcels on behalf of the residents when/if required. Ensure parcel lockers are utilised efficiently.

Site Security/Access Control

• Control access to the building and maintain security of the building and its customers.
• Always maintain position around the key entrance points unless on patrol or undertaking site duties work.
• Monitor CCTV.

Site Maintenance

• Undertake regular patrols of all communal areas including external grounds and report any issues/defects to Management.
• Ensure fire exits, walkways and communal corridors are always clear. If there is something causing obstruction, remove or report as appropriate. Check all fire doors are closed and in good order.
• Ensure general health and safety compliance on site
• Log all cleaning issues on patrol and request any spot cleaning from onsite cleaners where required. Ensure building is always kept clean and tidy and supervise cleaners, as necessary.
• Arrange for any spillages or marks to floors or walls or litter to be cleaned in the absence of the cleaners.