Events + Experience Assistant

We're looking for an experienced and people-focused Experience & Events Assistant Manager to help deliver outstanding meetings and events experiences while driving commercial growth based on a high-end clients co-working development.

You'll own the end-to-end coordination of meetings and events, ensuring every guest interaction feels professional, welcoming and memorable. Alongside delivery, you'll support business development, partnerships and revenue targets, while helping lead the on-site team to operational excellence.

This role suits someone who thrives in hospitality-led environments, enjoys building relationships, and has a commercial mindset.

Key Responsibilities

Customer Experience

• Deliver a consistently high standard of service to customers and visitors.

• Act as a senior ambassador, creating a welcoming and professional environment.

• Handle feedback and queries, resolving issues quickly and effectively.

• Maintain exceptional presentation across all spaces.

• Support customer onboarding and move-ins.

Meetings & Events Management

• Manage meetings and events from enquiry through to delivery and follow-up.

• Respond promptly to enquiries and convert them into confirmed bookings.

• Conduct tours, prepare proposals and manage the booking calendar.

• Coordinate suppliers, invoicing and payments.

• Support marketing activity, social media updates and local networking.

• Build partnerships and a calendar of on-site events.

• Contribute to revenue forecasting and performance targets.

People Leadership

• Lead and support on-site team members, setting clear standards and expectations.

• Coach, develop and motivate the team to deliver excellent service.

• Support recruitment, performance management and training.

Commercial & Compliance

• Ensure all services are billed correctly and upselling opportunities are captured.

• Support health, safety and compliance standards.

• Ensure operations align with company policies, GDPR and AML requirements.

About You

Skills & Behaviours

• Strong communicator with excellent relationship-building skills.

• Well organised, proactive and commercially minded.

• Resilient, adaptable and a team player with a "can-do" attitude.

Experience

• Proven experience in meetings, events, hospitality or flexible workspace environments.

• Customer-facing experience with a focus on revenue and growth.

• Confident in networking, business development and stakeholder engagement.

• Comfortable using Microsoft 365 (Word, Excel, Outlook).

Qualifications

• GCSEs (or equivalent) in English and Maths.

• First Aid and Fire Marshal training (or willingness to complete).