Community Manager - 12 Months FTC
| Job Type | Temporary / Contract |
| Location | West London, London |
| Area | London, England |
| Sector | Flexible Offices |
| Salary | £40000 - £41000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | CMFTC_1768317291 |
| Job Views | 132 |
- Description
This role is responsible for running the day-to-day operations of a premium workspace while driving office and ancillary sales. The Community Manager is the main point of contact for members, ensuring a high standard of service, smooth operations, and a positive community atmosphere.
Hours
Full-time role (standard business hours, typically Monday-Friday 8:30am - 5pm)
Flexibility required for events, tours, and occasional out-of-hours networking
Start: March 2026 - March 2027 (potential to go into a permanent role)
Duties
- Drive sales for private offices and additional services to maintain full occupancy
- Lead office tours and manage the full sales process from enquiry to close
- Act as main point of contact for members, delivering a high standard of customer service
- Oversee daily operations of the workspace, including front desk, cleaning, and maintenance
- Plan and support member events and community activities
- Manage billing, reservations, and CRM systems
- Liaise with suppliers and building partners
- Lead, support, and recruit community team members as needed
- Build and maintain strong relationships with members to support retention
- Handle member feedback, complaints, and issue resolution in a calm, professional manner
- Create a welcoming and professional front-of-house experience at all times
- Oversee onboarding and offboarding of members
- Produce and coordinate internal communications such as newsletters and notices
- Support marketing activity through promotions, events, and local networking
- Monitor workspace presentation, cleanliness, and overall standards
- Track sales activity and performance against targets
- Ensure systems, access, and IT basics are functioning correctly
- Take initiative to improve processes and the overall member experience
The Idea Candidate
- Experienced in sales or hospitality with proven results
- Confident, organised, and able to manage a fast-paced environment
- Strong leadership and team management skills
- Excellent communication and customer service abilities
- Proactive, flexible, and solution-focused
- Comfortable with CRM and operational systems
If you have the skills and experience for this role, we would love to hear from you!
