Tenancy Administrator - East London
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| Job Type | Permanent Full Time |
| Location | East London, London |
| Area | London, England |
| Sector | Build to RentBuild to Rent - OperationsBuild to Rent - LeasingBuild to Rent - Asset ManagementBuild to Rent - Investment |
| Salary | £27000 - £30000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | PMR2442_1632852074 |
| Job Views | 50 |
- Description
PMR are seeking an experienced Tenancy Administrator, for our client, a provider of high-end Build to Rent residential properties. This role involves ensuring that residents have the best experience and reliably deliver the highest levels of customer service.
Responsibilities:
- Liaising with prospective residents during the tenancy progression process
- Conducting the tenancy progression process for all new tenancies commencing across the Portfolio
- Conducting referencing
- Preparing draft tenancy agreements for approval
- Scheduling Right to Rent checks
- Registering Deposits/ Managing Zero Deposits process
- Sending recommended information to residents
- Ensuring compliance with all legislative requirements relating to new tenancies
- Conducting renewal process
- End of Tenancy management
- Draft Renewal paperwork
- Change of occupancy paperwork
- Keep internal records and systems up to date
- Build good relationships with on-site teams
- Inform on-site team of new tenancies
- General office administration tasks
Knowledge, Skills & Experience:
- Minimum Level 3 ARLA Qualification
- Friendly telephone manner
- An understanding of the Build to Rent market
- Self-Motivated
- Exceptional Customer Service
- Strong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills.
- Strong written and verbal communication skills
- An honest and trustworthy individual with an exemplary track record
