Resident Services Manager
| Job Type | Permanent Full Time |
| Location | Brent, London |
| Area | London, England |
| Sector | Build to RentBuild to Rent - Leasing |
| Salary | Up to £35000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 6947_1757067631 |
| Job Views | 18 |
- Description
We are seeking a Resident Services Manager to support the delivery of exceptional resident services across a thriving Build to Rent residential community. You'll over see daily operations, support a resident services team, and ensure a seamless, welcoming and professional experience for all residents.
Key Responsilities:
- Support onsite Resident Services team.
- Manage day to day resident enquiries, complaints and feedback with professionalism.
- Support the planning and delivery of residents events to build a sense of community.
- Ensure accurate reporting, record keeping and compliance with policy and procedures.
Requirements:
- Previous management/leadership experience in BTR, residential property, hospitality, or hotels is essential.
- Strong customer service skills with the ability to remain calm and solutions-focused under pressure.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent organisational and time-management skills.
About You:
- Has a confident and proactive approach to fast paced customer facing environments.
- Natural leadership style enabling you to motivate a team while maintaining high standards.
- You're highly organised, detail-oriented, and take pride in ensuring residents feel valued, safe, and supported.
If you're passionate about delivering outstanding resident experiences and want to be part of a growing and dynamic team, we'd love to hear from you.
