Senior Block Manager

A property management firm specialising in super-prime developments in Central London. The company is dedicated to providing bespoke management services for high-end properties. Our client is dedicated to providing bespoke management services for luxury properties, operating out of their head office in Central London.

Key Responsibilities:

This role is positioned within the property management team but involves collaboration with the accounts department, HR and senior leadership. The main duties include:

• Overseeing a select portfolio of ultra-prime residential developments in Central London.
• Directly reporting to clients and company directors, ensuring a high standard of service delivery.
• Working alongside the service charge accounting team to maintain financial accuracy and compliance.
• Coordinating with HR to manage and support on-site staff, including hiring and coverage planning.
• Assisting senior team members with their portfolios and providing ad hoc support when required.

Candidate Profile:

To excel in this role, the candidate should demonstrate:

• Expertise in managing premium residential properties and a strong grasp of current property legislation.
• Familiarity with the high-end London property market and experience in new-build developments.
• A proven ability to manage service charge budgets, cash flow, and large-scale projects such as Section 20 consultations.
• A track record of ensuring compliance and delivering exceptional customer service to stakeholders.
• Strong interpersonal and communication skills, with the ability to build lasting client relationships.
• Proactive problem-solving abilities and a hands-on approach to daily tasks.

Role Duties:

• Actively manage a portfolio of high-value properties, conducting regular site visits.
• Prepare and oversee service charge budgets, ensuring accurate tracking and reporting of expenditures.
• Manage arrears and enforce credit control measures in coordination with the accounts team.
• Maintain compliance across all sites, including health and safety and operational records.
• Handle major works projects, leaseholder applications, and planned maintenance.
• Support the concierge and on-site teams, ensuring consistent delivery of a premium service.
• Participate in broader projects such as cost analysis, contract tendering, and resource planning.

This role is office-based in Central London for a minimum of three days per week.