Front of House Manager - Co-Living

Front of House Manager - Luxury Hospitality & Wellness

Location: Hayes, London
Salary: £40,000 per annum
Hours: Monday-Friday, 9:00 AM - 6:00 PM
Benefits: Spa & gym access, rooftop pool, F&B discounts, free folding bike, and more

An exciting opportunity has arisen for an experienced Front of House Manager to join a high-end co-living and hospitality space that seamlessly blends luxury accommodation with wellness-focused amenities. This role is ideal for a hospitality professional with strong leadership skills who is passionate about delivering exceptional guest experiences in a premium environment.

About the Role

As the Front of House Manager, you will lead a team of Social Hosts, ensuring the smooth operation of front-of-house services. You will be responsible for managing reservations, guest relations, team performance, and operational procedures to uphold the highest hospitality standards. This is a hands-on leadership role requiring excellent organisational skills and a proactive approach to problem-solving.

Key Responsibilities

• Oversee all front-of-house operations, ensuring a seamless guest experience.
• Manage reservations, arrivals, and departures, working closely with housekeeping and maintenance teams.
• Maintain accurate records of guest accounts, payments, and room availability.
• Train, motivate, and manage a team of Social Hosts, ensuring high service standards.
• Conduct regular audits on membership payments and oversee payment reminders.
• Implement and uphold front-of-house standard operating procedures.
• Ensure compliance with health and safety regulations.
• Step in to support front-of-house operations during busy periods.

Key Requirements

• Proven experience in a front-of-house leadership role within hotels, serviced apartments, or co-living spaces.
• Strong team management skills, with the ability to lead and inspire staff.
• Excellent organisational and administrative abilities, with keen attention to detail.
• Outstanding communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining exceptional service standards.
• Proficiency in property management systems and administrative tools.
• Flexibility to adapt to evolving business needs.

Why Join Us?

This is a fantastic opportunity to be part of a unique hospitality and co-living concept with a strong focus on wellness, luxury, and community living. The role offers a competitive salary, a supportive team environment, and access to premium amenities that reflect the brand's commitment to high-end hospitality and guest experience.

If you are an experienced hospitality professional looking for a leadership role in a wellness-driven, luxury hospitality setting, we encourage you to apply.

Co-Living, Hotel Management, Guest Experience, Wellness, Spa, Front Desk Management, Reservations, Team Leadership, Customer Service, Property Management, Premium Accommodation, Guest Relations, Operations Management, Serviced Apartments

Due to the high volume of applications we receive, we may not be able to respond to everyone individually. If you have not heard from us within 10 days, please assume that your application has not been successful on this occasion. However, we appreciate your interest and encourage you to apply for future opportunities.