Resident Manager in Maidenhead - BTR

Resident Manager - Maidenhead

We are seeking a highly motivated and customer-focused Resident Manager for a full-time permanent position in Maidenhead. This role is ideal for someone with a strong background in property management and a passion for delivering exceptional resident experiences.

Role Overview:

As a Resident Manager, you will be the primary point of contact for all current and prospective residents, ensuring they receive a seamless and positive experience from their first enquiry through to a sustained and enjoyable residency. You will play a key role in maintaining high occupancy levels, preparing properties to the highest standards, and ensuring resident satisfaction across various platforms.

Key Responsibilities:

• Serve as the main customer-facing representative for all residents, managing their experience from move-in to move-out.
• Conduct property viewings and manage the reservation process.
• Ensure properties are maintained to high standards through regular inspections and addressing maintenance issues.
• Manage the move-out process, including deposit release and utility billing.
• Support resident events and experiences, and assist with office operations as needed.
• Maintain accurate records and data in line with company policies.

Qualifications & Experience:

• ARLA or equivalent property qualification (Level 3 essential, Level 4 desirable).
• Proven track record in delivering outstanding customer service in lettings or property management.
• Strong computer skills, particularly in Microsoft Office and property management systems like Yardi.

Key Skills:

• Exceptional customer service and communication skills.
• Problem-solving mindset with the ability to handle pressure and peak periods.
• Attention to detail and strong organizational skills.
• Ability to engage confidently with residents, management, and external providers.

What's on Offer:

• A competitive salary and benefits package.
• An opportunity to work in a dynamic and supportive environment.
• A role that offers variety, challenge, and the chance to make a real impact on residents' lives.