Front of House Manager - Flexible Office and Coworking

Front of House Manager - London

Serviced Office. Flexible Workspace. Coworking. Business Centre Management. Receptionist. Customer-Facing. Front of House. Member Manager. Members Club. Event Space

Salary: £40,000 - £45,000 plus a 10% yearly bonus

Working Days: Monday to Friday, 8am - 5pm

Location: Farringdon, City of London

Our client are one of the world's major premier flexible workplace platforms; they match, customise, and maintain space for clients. They serve both existing and expanding businesses, offering them the flexibility to concentrate on their operations, cultures, and workforces. This corporation, which has more than 150 locations across several continents, is revolutionising commercial real estate and advancing businesses.

Primary Responsibilities:

• Supervise, coach, and direct the front-of-house staff to maintain an exceptional level of member satisfaction and professionalism.
• Manage the reception area, ensuring it is always tidy, orderly, and well-kept.
• Create and enforce procedures and policies to enhance the efficiency and performance of front-of-house activities.
• Address and resolve elevated member and visitor concerns and complaints promptly and effectively.
• Manage staff shifts, ensuring adequate coverage during all operating hours.
• Conduct regular team meetings and training sessions to keep the front of house team informed and motivated.

Desired Experience:

• Demonstrated background in managing front of house operations or supervisory roles, ideally within retail, a premium office or hospitality setting.
• Outstanding leadership and team management capabilities, adept at inspiring and nurturing staff.
• Superior organisational and multitasking skills, with a sharp attention to detail.
• Excellent customer service and communication skills, both written and spoken.