General Manager - North West London

Property Management Recruitment are seeking an experienced General Manager to take overall responsibility for the delivery, leadership of day-to-day operations, and onsite lettings and property management teams for a brand-new luxury Build to Rent development in North West London.

Key Responsibilities:

• Provide insight into the local market and competitors
• Liaise with teams to agree leasing & marketing strategy
• Where required, assist with the resident journey
• Conduct regular market appraisals and provide feedback
• Ensure all purchasing levels are within authorised limits using nominated suppliers
• Control all costs within budgeted responsibilities, maintaining records of all spend
• Ensure all invoicing is correct and all financial procedures are followed
• Establishing and delivering additional income streams where appropriate
• Hold business reviews quarterly to discuss site performance and agree improvements
• Conduct weekly building checks and feedback issues to rectify
• Sustain excellent working relationships with external contractors and suppliers
• Liaising with FM on all maintenance issues and compliance measures and meet regularly to discuss compliance measures
• Responsible for Health and Safety compliance coordination
• Create a strong community through communication, events and innovations
• Coordinate social media activity in conjunction with marketing team
• Relentless approach to improving standards and ensuring all the team are delivering exceptional customer service
• Coach, mentor, and develop staff as well as provide induction training for all team members
• Lead employees using a performance management and development process

Skills, Knowledge and Experience:

• Previous experience managing a Build to Rent development to exceptional standards
• Strong customer service ethic / background
• Experience in managing a team of at least 6 people
• Strong financial management skills including experience in managing expenditure against budget
• Understanding H&S compliance and complex building matters is essential
• Positive attitude and an outgoing, friendly personality
• IT literate and social media savvy
• ARLA - Desirable
• IOSH - Desirable