Lettings Manager - Chatham

Property Management Recruitment are seeking an experienced Lettings Manager to provide leasing services to a new development of apartments and houses in Chatham, Kent. To oversee lettings marketing, compliance and administration. To provide a high level of service all the way through the leasing process from initial enquiry through to move out and deposit return.

Key Responsibilities:

• Taking lettings enquiries; booking viewings, advising potential applicants and maintaining a log of enquiries on shared spreadsheet.
• Conducting viewings of the apartments and communal areas.
• Meeting prospective tenants, conducting viewings and negotiating rental offers.
• Completing applicant vetting requirements.
• Completing new let paperwork in line with strict procedures, including legislative requirements.
• Completing inventories.
• Work closely with the Manager to ensure that maintenance works and other requirements for tenancies commencing and terminating are completed on time and in full.
• Conduct mid-term property inspections.
• Providing regular letting performance reports to the Manager and Portfolio Manager.
• Maintaining databases and reports to ensure prices are correct, both asking against voids and achieved against tenancies.
• Assisting in negotiation for renewals where needed.
• Utilising existing relationships with tenants to support credit control in chasing arrears, assisting in their collections and helping to manage the overall bad debt for the development, contributing to NOI and the overall rental return on the asset.

Skills, Knowledge and Experience:

• Relevant experience within a busy lettings environment is essential
• Good understanding and knowledge of lettings best practice is essential
• ARLA qualified - preferred
• Proven track record of target based performance
• Desire to learn about Portfolio Management
• Strong customer service ethic
• Positive, can do attitude
• Initiative and the ability to think outside the box
• Common sense approach
• Outgoing, warm and friendly personality
• Team player
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate
• Social media literate

Working Hours: 9am-6pm. Monday-Saturday with 1 day off in lieu