Assistant Property Manager - Manchester / Liverpool (Remote)

PMR are seeking an experienced Assistant Property Manager to support the management of a residential portfolio in Liverpool & Manchester. This position involves ensuring full compliance of all properties and delivering exceptional customer service to all residents.

Key Responsibilities:

• Manage any applicant/tenant enquiries including calls, walk ins and web enquiries
• Register all applicants on software system as per company procedure
• Conduct in person and virtual property viewings with applicants
• Process new tenancy applications including Right to Rent checks, referencing applicants and collecting holding fees
• Upload new tenant details to property management software
• Organise properties for tenant move in, including property clean, inventory, any maintenance or furniture replacement
• Conduct property inspections as per company procedure
• Carry out a weekly key audit and chase any outstanding keys
• Negotiate and process tenancy renewals including issuing new tenancy paperwork
• Register tenancy deposits as per the Tenancy Deposit Scheme rules
• Carry out any ad-hoc duties
• Manage any maintenance requests as per company procedure
• Negotiate and process tenant deposit returns
• Ensure all vacant properties are turned around ready for letting quickly to minimise any void periods
• Facilitate tenant's post/ parcels as required and as per company procedure
• Follow up on tenant arrears as required and escalate to Manager if necessary
• Facilitate tenant check ins at the start of the tenancy and check outs at the end of the tenancy
• Prepare all new tenancy documentation ensuring full compliance is met
• Ensure all tenant and property notes are appropriately recorded
• Ensure all regulatory requirements are met

Knowledge, Experience and Skills:

• Due to travel across the portfolio; a valid driving license and access to your own vehicle is essential (car allowance provided)
• Previous lettings experience is essential
• Recognised lettings qualification would be advantageous
• Minimum two years experience of working in a similar role
• Excellent communication and customer service skills
• A confident self-starter and target driven
• A team player, with the ability to work alone and on own initiative

Working Pattern:

• Monday - Friday, 9am-5pm.
• This role involves mainly remote working with mandatory travel to sites within the portfolio as necessary.