Regional Block Manager

Purpose of Job:

This role focuses on strategy, leadership, and client relations to develop proactive services for prestigious blocks. Personalised approaches reflecting local culture yield the best customer experiences. The role ensures excellence across the assigned Region, managing site staff and providing necessary tools.

Responsibilities include:

• Overseeing Block Managers to maintain service standards and drive improvements.
• Managing maintenance budget and efficiency, including financial oversight.
• Ensuring safe, professional management services and resolving issues proactively.
• Leading resident and client liaison, building relationships, and resolving issues.
• Implementing efficient processes, overseeing repairs, and managing contractors.
• Ensuring Health & Safety compliance and supporting new development transitions.
• Providing service consistency and training staff in customer interactions.
• Mentoring site staff and intervening to correct shortcomings.
• Understanding client expectations and evolving services accordingly.
• Participating in leadership meetings and contributing insights for business improvement.
• Implementing company policies consistently and resolving issues promptly.
• Performing duties as required by the C-suite.

Key Accountabilities:

Brilliant Basics:

• Building strong internal relationships and improving processes.
• Compliance with leaseholder legislation and meeting business KPIs.
• Delivering excellent customer and client communication.
• Enhancing customer and client experiences through proactive measures.
• Driving continuous improvement in service delivery and complaint handling.
• Developing robust client relationships and ensuring contractual obligations are met.
• Focusing on sustainable growth, organic account growth, and repeat business.
• Maximizing training opportunities and supporting team development.
• Adopting a flexible approach to meet evolving business needs.

Experience and Personal Qualities:

Qualifications:

• MIRPM or Equivalent.

Experience:

• Minimum 8 years in General Management, including Property Management/FM.

• Experience delivering high-quality services in a customer-facing environment.

• Operational Management experience with awareness of industry trends.