General Manager - Build to Rent

PMR are seeking an experienced General Manager to be responsible for building and maintaining the reputation and brand of a high-end residential Build to Rent development in East London. The General Manager will maximise revenue growth and manage costs within the limits of the budget, all whilst achieving the highest possible approval ratings for service and team engagement.

Key Responsibilities:

• Leading the operations of the onsite team, ensuring excellence across all departments including Customer Service, Facilities Management & Leasing
• Responsible for the management of the operating budget of the community
• Maximising revenue streams, and identifies new streams of ancillary revenue
• Adopts the use of company technology to ensure accurate reporting to the Directors
• Implements and optimises strategies to ensure the smooth running of all aspects of the community from mobilisation to stabilisation.
• Leads on hiring, training & development of onsite teams.
• Initiates innovative solutions to drive revenue, manage costs and solve problems.
• Ensures that the appearance and physical aspects of the community meets ownership standards and exceeds resident's expectations
• Ensure the team responds promptly to Customer needs
• Ensures that onsite teams are implementing resident retention and renewal programs.
• Processes and approves payment of invoices pertaining to maintenance and operations of the community on a timely basis.
• Completes and reviews various daily, weekly, and monthly reports by making operating recommendations in a timely and accurate manner.
• Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions that could affect profitability of community.
• Supervises and ensures collection of all rent and other community income.
• Supports the overall marketing/leasing efforts and offers input and suggestions in regards to promotions, advertisements, and pricing.
• Oversees the planning and implementation of, and attends and monitors, various community recreational and social activities.
• Becomes active in the local business community to raise the profile of the building and build awareness of revenue driving opportunities.
• Monitors the maintenance activities to ensure resident requests and preventative maintenance programs are being performed according to company standards.

Skills, Knowledge & Experience:

• Have experience within BTR, PBSA, property sector, hospitality or leisure industries at a General Manager level.
• Have a passion for customer service and ensuring excellence.
• Have a good understanding of the challenges and nuances of running a Build to Rent property.
• Have a good understanding of building operations and statutory obligations.
• Have a good understanding of health and safety regulations.
• Have a collaborative working style and strong leadership qualities to ensure that people follow your lead/ and buy into your vision
• A bright, clear and calm communication style
• Be organised and methodical approach to tasks
• Be able to work under pressure and meet tight deadlines
• Ability to keep sensitive information highly confidential at all times