Day Concierge

Our client is currently recruiting for an exciting day Concierge position based in London.

This position is primarily customer service focused, acting as a key focal point for all potential queries from residents and other key stakeholders.

Hours - Days- 4 on 4 off 7am util 7pm

Key Responsibilities

• The Concierge is to meet and greet the residents and other key stakeholders, answering enquiries by telephone, door entry system, email or callers to the respective desk
• Control of security fob management
• Assist the residents, guests and other key stakeholders, with job tasks and individual requests to be dealt with efficiently whilst maintaining desired manning levels
• The Concierge must ensure that the highest levels of customer care and service are maintained at all times
• The Concierge must deal effectively with complaints, diagnosing the best course of action and remain courteous at all times
• The Concierge must maintain a clean and smart appearance at all times, wearing the appropriate attire for their position
• Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities, ensuring appropriate registers are up-to-date
  • The Concierge should check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building
  • Report any suspicious/unusual behaviour, calling the relevant authorities if necessary
  • Correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency
  • Responsibility for all deliveries to the reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk
  • Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys
  • Whilst on shift the Concierge is responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken; this includes fire alarm and smoke vent testing
  • Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems
  • Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events
  • Move waste bins to and from the Refuse Collection Area at the front of the development on all collection days. There is use of mechanical aids: - bin tug and bin lift to reduce manual handling
  • Patrol duties include: checking the safety of all block doors (both Podium and Basement); correct function of roller-shutter and barriers; lighting for the development (both inside and outside on the premises); bin stores clean and tidy; cycle stores locked and safe; drop down bollards; garden areas are safe and free of litter

Our client is looking for someone reliable, professional, well presented and experienced in dealing with high end clientele. Ideally, we are looking for candidates who have residential Concierge experience, or Front of House experience within a similar environment such as hotels or 5* hospitality.