Night Concierge - Build to Rent

PMR are seeking a Night Concierge to work on-site, 4 on 4 off, 8pm - 8am, at our client's luxury residential development in Wembley.

The Night Concierge will assist and support in a variety of areas, ensuring that customers receive excellent service, and that the building is secure, safe and well maintained as well as liaising with external customers and contractors, stakeholders and other internal teams.

Key tasks:

• Sign in all visitors to the building and ensure they are aware of fire evacuation procedures.
• Maintain and update night resident host handover list, noting all activity on shift.
• Ensure all keys are coded and held securely and are signed for on release/return by contractors/ customers/ letting agent and records kept.
• Assisting with property inventories where required.
• Undertake audit of keys held in key tracker every night.
• Ensure prompt delivery of parcels where required.
• Obtain and record meter readings for customers, letting agent and Management.
• To undertake any administrative tasks as requested by Management.
• Ensure no smoking throughout the building is strictly adhered to.

Site Security/Access Control

• Control access to the building and maintain security of the building and its customers.
• Always maintain position at the desk unless on patrol or undertaking site duties work.
• Monitor CCTV and arrange image downloads as needed. Report any criminal or suspicious activity to police.

Site Maintenance

• Undertake regular patrols of all communal areas.
• Night patrol of plant rooms to check for plant failure or leaks and report to Management.
• Ensure fire exits, walkways and communal corridors are clear at all times
• Ensure general health and safety compliance on site.
• Log all cleaning issues on patrol and request any spot cleaning from onsite cleaners where required. Ensure building is kept clean and tidy at all times and supervise cleaners as necessary.
• Arrange for any spillages or marks to floors or walls or litter to be cleaned in the absence of the cleaners.
• Ensure entrance way, ground floor reception and communal spaces are tidy and well presented at all times.
• Undertake and log weekly tests to fire alarm, emergency lighting, lift alarms and any other mechanical or electrical safety system as requested by Management, and maintain testing records.
• Obtain copies of service records and reports for onsite file.
• Open and close communal areas at specified times and ensure that areas are empty, tidy and all lights, electronics and cooking appliances are switched off.

Customer Interfacing

• Greet all customers and their visitors to the building.
• Oversee and manage disabled parking bays. Liaise with Management / customers when enforcement is required.
• Update customers on communal area works via notices on communal display screens and emails. Ensure any noticeboards are kept up to date and relevant.
• Assist with building induction for new customers including location and use of bin stores, mailboxes and other shared services.
• Feedback any information to and from customers as required by Management.
• Respond to all customer queries and provide a high level customer service to customers.
• Maintain a courteous and helpful manner when liaising with all customers.
• Assist customers with any questions about their apartment and development. To provide general information and advice to customers about the locality, tourist information and amenities.
• Assist customers with any large bags, deliveries, etc as required.
• Address and seek resolution for any complaints raised by customers as per procedure notes and update Management on outcome or if any further action is required (i.e., noise disturbance)
• Sign in all contractors to the building and ensure they are aware of fire evacuation procedures.
• Obtain relevant contractor documentation as per instructions issued by Management.
• Coordinate with window cleaners to arrange access and to keep all customers informed of cleaning dates.
• Oversee all contractors and other service providers whilst on site, ensure safe working methods are used, check if works are completed and update Management accordingly.
• Liaise with management to coordinate contractor attendance on site to undertake minor repair works/maintenance, as necessary.
• Report and pursue prompt attendance of lift engineer during lift breakdown and, where possible to do so, arrange release of trapped customers in lift using lift release keys.