Resident Host / Day Concierge

PMR are seeking a Day Concierge / Resident Host for a well-established provider of Build to Rent homes in Leicester!

Working 12 hour shifts, 4 days on 4 days off, from 6am to 6pm.

Role Overview:

• Provide a daily point of contact for tenants for general enquiries, reactive maintenance and provide updates on progress
• Instruct day-to-day minor reactive maintenance in line with budget and approved contractors list
• Assist with viewings and tenant inductions/ check ins
• Ensure access control system is kept up to date and audited
• Support Marketing department with promoting initiatives within the building
• Sign in all visitors to the building and ensure they are aware of fire evacuation procedures
• Maintain and update host logbook/handover list, noting all activity on shift
• Ensure management keys are audited daily
• Undertake audit of keys held in storage
• Receive and sign for all parcels on behalf of the residents when/if required
• Ensure parcel lockers are utilised efficiently
• Return any incorrectly addressed mail to Royal Mail
• Obtain and record meter readings for customers, letting agent and Management
• To undertake any administrative tasks as requested by Management
• Ensure no smoking throughout the property is strictly adhered to
• Control access to the building and maintain security of the building and its customers
• Monitor CCTV and arrange image downloads as needed. Report any criminal or suspicious activity to police
• Undertake regular patrols of all communal areas including external grounds, allocated car parking spaces and report any issues/defects to Management
• Ensure general health and safety compliance on site
• Ensure entrance way, ground floor concierge and seating area are tidy and always well presented
• Undertake and log weekly tests to fire alarm, emergency lighting, lift alarms and any other mechanical or electrical safety system. Maintain testing records
• To ensure the proper control of consumables stock and equipment held on site through inventory records and inform Management of any stock replenishment
• Greet all customers and their visitors to the building
• Assist with building induction for new customers including location and use of bin stores, mailboxes, car park and other shared services
• To provide general information and advice to customers about the locality, tourist information and amenities

If this sounds like you, apply today!