Administrator

Our Client is currently seeking an experienced Administrator to work at a large residential building based in North West London.

Hours of Work: Monday-Friday (25 hours per week)

Salary: £20,000p.a

Main Duties:

• Provide a high standard level of customer service to our residents and all visitors to the Development.
• Act as main point of contact at the front desk.
• Assist with on-site deliveries, customer queries and service requests.
• Acting as the first point of contact for any resident enquiries, answering all incoming calls and responding to emails.
• Providing excellent customer services to leaseholders and residents.
• Managing the contractors log and the log book for staff coming in and out.
• Raising orders, including working out the correct allocation to the schedule and apportionment and then seeking approval via the ADM.

• Producing block notices and letters for a number of site issues, such as: Breach of Lease, BBQ's, parking etc.
• Taking minutes when required at Board meetings or site meetings.
• Attending the weekly Monday site staff meetings and end of week meeting.
• Registering staff absences and sickness.
• Printing reports for the ADMs from MySight system.
• Maintaining the Handyman register of works, place tasks in the log from residents calls/any other task to support the administration of the office.

Person Attributes:

• Demonstrable experience of delivering an exceptional customer service.
• Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach.
• Able to work with autonomy and as part of a wider team.
• Efficient in maintaining administration and record keeping electronically.
• Demonstrable ability dealing with problems and challenges effectively.
• Good knowledge of Health and Safety regulations.
• Ability to work under pressure deadlines, able to prioritise and manage time effectively.
• Excellent IT skills, social-media awareness and up to date with new technology.

If you have not heard back from a consultant within two weeks then your application has been unsuccesful at this time.