Day Concierge

Description

An excellent and experienced day concierge is required for a super prime residence in N1

Shift Pattern:

Monday - Friday 3pm-11pm

Sunday 8am-6pm

Salary: 25,000 per annum

Duties:

The day concierge will be the first point of contact for residents and guests arriving at the residences. They will be responsible for the delivery of the highest levels of customer service to all residents and their guests, it will be their duty to create memorable experiences for the residents.

They will need to have a strong passion for delivering great service in a professional manner and be able to work well under pressure. They will greet residents and their guests upon arrival, manage all calls and emails to the concierge desk, manage all residential deliveries. They will assist with ad-hoc resident requests such as transportation bookings, restaurant bookings, theatre bookings and dry-cleaning requests. They will refer any significant lifestyle requests to the Duty or General Manager to assist. Concierge will also be required to assist the Duty Manager with monitoring of the residents' app and ensure all queries and amenity bookings are processed in a prompt manner. Regular patrols will have to be undertaken to promote Health & Safety compliance, cleanliness and ensure

Requirements:

* Minimum 3 years hospitality experience as a concierge within London super-prime,residential schemes

* Must have excellent communication skills and customer service skills

* Service driven, understand the importance of going the 'extra mile'

* Good knowledge of Central London and surrounding local area

* High standard of written and spoken English