Night Resident Host (12 Month Contract) - Tottenham, London N17

Our client is currently recruiting for a Resident Host for a brand new apartment building in Tottenham, London N17!

Working Pattern:
4 on, 4 off; 6pm - 6am

Role Objective:
To be a brand ambassador for the Company ensuring that customers and stakeholders receive excellent service, and that the building is secure, safe and well maintained.

General Night Resident Host Services
* Sign in all visitors to the building and ensure they are aware of fire evacuation procedures.
* Maintain and update night resident host handover list, noting all activity on shift.
* Ensure all keys are coded and held securely and are signed for on release/return by contractors/ customers/ letting agent and records kept.
* Assisting with property inventories where required.
* Undertake audit of keys held in key tracker every night.

Site Security/Access Control
* Control access to the building and maintain security of the building and its customers.
* Always maintain position at the desk unless on patrol or undertaking site duties work - at which point all doors to be locked and secured and ensure the 'resident host away from office' sign is clearly displayed, and you have the company mobile switched on and in possession, as well as lone worker device.
* Manage programming and replacement of access cards for all residents of The Gessner as per instructions from management.
* Monitor CCTV and arrange image downloads as needed. Report any criminal or suspicious activity to police.

Site Maintenance
* Undertake regular patrols of all communal areas including gym, amenity spaces, external grounds, communal spaces, bin stores and report any issues/defects to Management.
* Night patrol of plant rooms to check for plant failure or leaks and report to Management.
* Ensure fire exits, walkways and communal corridors are clear at all times. If there is something causing obstruction, remove or report as appropriate. Check all fire doors are closed and in good order.
* Ensure general health and safety compliance on site.
* Log all cleaning issues on patrol and request any spot cleaning from onsite cleaners where required. Ensure building is kept clean and tidy at all times and supervise cleaners as necessary.

Customer Interfacing
* Greet all customers and their visitors to the building.
* Oversee and manage disabled parking bays. Liaise with Management / customers when enforcement is required.
* Update customers on communal area works via notices on communal display screens and emails. Ensure any noticeboards are kept up to date and relevant.
* Assist with building induction for new customers including location and use of bin stores, mailboxes and other shared services.
* Feedback any information to and from customers as required by Management.

General Responsibilities
* Act always in line with the Company Values, integrating these into all work practices.
* Maintain accurate computerised and manual records.
* Produce accurate information and reports for weekly/ monthly meetings.
* Participate in team, departmental and corporate project and planning processes as required.
* To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.

Knowledge, Skills & Experience:

- Excellent Customer service experience within a similar role.
- Able to show an understanding of and commitment to good customer care.
- Able to show an understanding of and commitment to property services and managing relationships with Customers and stakeholders.
- Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents
- Strong attention to detail