Resident Services Associate (Build to Rent) - Milton Keynes
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| Job Type | Permanent Full Time |
| Location | Milton Keynes, Buckinghamshire |
| Area | Buckinghamshire, England |
| Sector | Build to RentBuild to Rent - Operations |
| Salary | £26000 - £27000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 3232_1680279196 |
| Job Views | 211 |
- Description
PMR are seeking an enthusiastic Resident Services Associate to join a well established provider of Build to Rent homes in Milton Keynes!
The salary on offer is up to £27,000. The shift patterns are 5 over 6 days (Monday to Saturday), working 9 hour shifts between 8am and 8pm.
Responsibilities:- Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
- Conducting customers viewings and tours where required
- Undertaking pre-let inspections and scheduled inspections of communal areas
- Managing defects, repairs and warrantee issues through to completion
- Logging receipt and collection of customer parcels
- Key management
- Building security and resident administration in line with GDPR
- Administrative duties including conducting right to rent checks, processing invoices, processing tenancy termination notices and producing system reports
Requirements:
- A reasonable level of general education educated to O' Level / GCSE level or equivalent with demonstrable written and numerical skills is desirable
- Awareness of H&S requirements on site and a demonstrable ability to implement H&S on site when required
- Continually strives to improve knowledge, skills and abilities to produce the best results
- Helpful, friendly personality with effective communication skills
- Behave in a professional, courteous and helpful manner towards colleagues and residents at all times
- Be a positive advocate for change, highlighting and implementing business improvement initiatives
- Adopt a teamwork approach
- A flexible approach to work
- Positive attitude and ability to work with little supervision
- Smart and presentable in appearance
- Competent in Microsoft Word, Excel and Outlook
- Strong proven record of providing excellent customer service in a customer facing role
- Previous experience in residential property management sector is desirable
- Knowledge of other languages may be an advantage
