Customer Service Team Lead - Build to Rent

PMR are seeking a Customer Service Team Lead for our client a UK leading provider of Build to Rent. This role will really suit a customer focused property manager with an entrepreneurial spirit looking to work in the exciting and growing Build to Rent sector.

The Customer Service Team Lead will be responsible for leading and managing a team of four people, which will look after the following areas:
* Customer service - responding to and supporting our c.1,000 residents across different communication channels, including phone, email, app and in-person
* Lettings - handling enquiries from prospective residents, securing new tenancies, conducting referencing, preparing ASTs, arranging move-ins, and managing renewals
* Property management - coordinating apartment and building maintenance, including onboarding contractors, monitoring response times, reporting on spend vs budget
* Rent collection - speaking to residents, securing payments, managing eviction and legal processes

YOUR PROFILE

You are an energetic leader who is passionate about delivering great customer service, and love interacting with people. Strong organisational and time-management skills are key, and you will be comfortable handling multiple activities and priorities. Team management, coaching, and leadership are essential for this role. Knowledge of residential property management is strongly preferred, including Build to Rent, student, estate agency, HMOs. The successful candidate will be somebody who has an entrepreneurial mindset and is motivated by setting up new processes and systems, and hiring people.