Permanent - Night Concierge - 4on 4off - London Bridge - London

An excellent night concierge is required for luxury residences in London Bridge.

Shift Pattern: 4 days on 4 days off;

Time: 7pm -7am

Start Date: last week of May- first week of June

Salary:28k per annun

The concierge role will be the first point of contact for residents and guests arriving at the residencial. You will be responsible for the delivery of the highest levels of customer service to all residents and their guests, it will be your duty to create memorable experiences for the residents. You will need to have a strong passion for delivering great service in a professional manner and be able to work well under pressure. You will greet residents and their guests upon arrival, manage all calls and emails to the concierge desk, manage all residential deliveries. You will assist with ad-hoc resident requests such as transportation bookings, restaurant bookings, theatre bookings and dry-cleaning requests. You will refer any significant lifestyle requests to the Duty Managerto assist.

Concierge will also be required to assist the Duty Manager with monitoring of the residents' app and ensure all queries and amenity bookings are processed in a prompt manner. There is a designated housekeeping team who will be handling the day to day cleaning requirements. However, the night concierge team will be required to assist with ad-hoc requests to ensure all common parts are immaculate at all times, as well as undertake routine cleaning jobs within the amenities.

Requirements:

* Minimum3 years hospitality experience as a concierge within London super-prime,residential schemes

* Must have excellent communication skills and customer service skills

* Service driven, understand the importance of going the 'extra mile'

* Experience serving UHNWIs

* Good knowledge of Central London and surrounding local area

* High standard of written and spoken English, additional language skills beneficial