Senior Building Manager - North London

PMR are seeking a Senior Building Manager to join a national Build to Rent provider in one of their buildings in North London. This role is to be responsible for the successful launch and mobilisation of our client's new development in line with their standards and customer experience.


Property Management
* Work with Procurement Manager to review soft and hard FM contracts and monitor contract performance.
* Seek appropriate support from surveyors and specialist contractors where necessary to diagnose and resolve complex repair issues.
* Deal with any anti-social behaviour issues as and when they arise and in line with company policy.
* Carry out internal and external communal inspections and complete and file inspection reports for future reference.
* Work with the management team to formulate a long-term plan for the buildings you manage.


Staff Management
* Managing onsite staff, ensuring key day-to-day tasks are completed and daily handover undertaken.
* Manage rota for onsite staff, arranging cover for annual/sick leave where requirement and submitting information for payroll
* Arrange ongoing training for onsite staff and undertake annual performance reviews.


New Schemes
* Attend handover, receiving keys, familiarisation tours, ensuring check list of items demonstrated is signed off and cosmetic issues are identified and documented.
* Manage defects process, reporting and recording all defects cases to ensure a satisfactory outcome of us and our customers.
* Liaise with Marketing team to keep up to date with developments on your new scheme and changes to practical completion dates, also setting rent levels.


Health & Safety
* Maintain 100% compliance for gas, electric, asbestos, FRAs, personal safety device usage, legionella testing.
* Report near misses and incidents in line with H&S procedures.
* Ensure all voids are H&S compliant (i.e. ensure valid gas certificate, electrical safety cert, EPCs, smoke alarms)


Budget Management
* Approve invoices for all completed works to ensure contractors are paid swiftly on receipt of invoice.
* Manage day to day expenditure to ensure it is in line with opex budget and draft budgets following stabilisation of asset.
* Manage dilapidations and deposit deductions following check out inspection with assistance of lettings admin/onsite staff.
* Creating a specification for void works, establishing costs and timescales for works.


Lettings
* Taking payments, rent, move in monies and fees, checking all deposits are registered.
* Managing the lettings and offer process from end to end
* Send completed deal sheets to Lease & Contract Coordinator and assist in customer communications during referencing and deal progression.
* Ensure property is let in a good condition (i.e. that it is clean and there are no outstanding repairs) and undertake check in inventory report.
* Qualify applicants by ensuring customer conforms with right to rent requirements, passing the proof to the relevant team members and starting the reference checks.
* Dealing with tenancy surrenders, goods removal and vacating customers. Liaise with Credit Controller to include ensuring outstanding monies are collected, notices served and updating status on CRM system and then passing on to relevant parties.
* Manage tenancy renewals, ensuring customers qualify for renewal prior to offering renewal terms and sending renewal deal sheets to leasing manager.
* Update Digital Marketing Manager on voids list.
* Provide monthly report on competitors and local market conditions.
* Updating team with surrender, voids and under offer information.


General Responsibilities
* Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists.
* Keeping scheme information details for your patch up to date with key information and ongoing issues for utilisation by the team to ensure continuity of service during periods of leave.
* Act in line with the Company Values, integrating these into all work practices.
* At all times follow the financial regulations, policies and procedures.


Person specification:
* Maintain accurate records at all times (both computerised and manual).
* To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
* To act as an ambassador in your conduct during working hours and in all contact with customers and third parties connected with the business.
* Ensure good inter-team working relationships and strong communication with both internal and external customers at all times to ensure the company delivers the best possible service.
* Effectively utilise systems and digital platforms such as Aircall, Hubspot, FixFlo and Qube.
* Provide accurate information to Mobilisation Manager for weekly/ monthly reporting.
* To undertake any other duties as are reasonably requested from time to time.
* To provide cover of 'Front of House' staff when they are on leave.


Essential
* Proven experience within a customer-focused, PRS or hospitality environment.
* Required authority, skill and support to creatively address customer needs across the portfolio.
* Outstanding IT skills, being tech savvy with strong familiarity or previous experience and know-how using and juggling multiple apps and systems, along with Microsoft Excel, PowerPoint, Outlook & Word experience.
* Actively embrace and work within the Company Values.
* Ability to work in a varied and demanding role with appropriate supervision.
* Ability to work to strict deadlines and be organised and efficient
* Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel. Desirable
* IRPM, ARLA qualification or equivalent
* Knowledge and experience of using Qube, HubSpot or Fixflo