Maintenance Technician

PMR are seeking an experienced Maintenance Technician to work on site for our client, a national provider of Build to Rent developments, at their luxury development in Durham.

The Maintenance Technician performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community, meets standards for cleanliness, appearance, safety, and overall functionality by performing maintenance-related tasks. Primary responsibilities include maintenance of the community, including overall inspections, repairs, and general maintenance of ready apartments and other interior/exterior areas.

Responsibilities:

 Complete assigned work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures and safety standards
 To follow procedures for accessing and obtaining materials, supplies, equipment, tools, and other items by tracking used parts, returning unused items to the established location, and notifying the vendor about re-ordering needs
 Complete documentation and other paperwork timely and accurately so that service requests can be appropriately documented and tracked
 Support expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment
 May periodically inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required
 Complies with Company's safety and risk-management policies by attending and participating in the community's routine safety checks and by reporting accidents and incidents promptly and accurately
 Demonstrates customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency
 Assists in conducting routine and periodic community inspections to identify safety and risk management concerns, keep the community in good repair, and communicate concerns about the physical needs of the community to management.
 Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
 Follow up and record the status of Maintenance Tickets and Activities and PPM tasks in the system, as well as closing pending works once the works are duly fulfilled.
 Ensure all maintenance tickets and PPMs are closed off in the agreed SLA's
 Our staff are at the forefront of our service to clients and our landlord's buildings, presenting a professional corporate presence and accordingly will be required to wear company uniform at all times


Experience:

 Minimum of two years of experience in property management maintenance or equivalent experience
 Comprehensive understanding of Building Services and parts
 Ideally has a background in Residential property
 IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)

Personal Qualities:

 Able to communicate clearly (both verbal and written)
 Natural service attitude, prepared to accept ownership of his/her responsibilities
 Able to work on own initiative
 Enthusiastic and willing to develop and apply new skills
 Able to understand and fix prioritise, to work under pressure, based on results
 Prepared to communicate and share information, work as a team
 Willing to assist in the training and instruction of others