ROLE OVERVIEW

We are looking to recruit a Day Concierge to work in Bedford with support from the Head Office team in Leeds. Reporting directly to the Customer Service Delivery Manager you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service.

Rota:
5 days per week (Monday - Saturday): 9am - 6pm (occassional requirement to work 10am - 7pm on Thursdays for viewings/speaking with residents outside of general working hours)
Every other Saturday required, with 1 day off during the week
40 hours per week

YOUR BUILDING BLOCKS OF SUCCESS

Key responsibilities will include:

· Carrying out viewings to close and generate immediate lettings on site for a healthy commission package.

· Ensuring a warm, welcoming environment for residents and all visitors.

· Supporting residents with any queries and directing any maintenance issues to the relevant Head Office teams.

· Manage and host monthly resident events

· Assist tenants moving into their apartment and complete apartment tenancy inspections and appliance inductions as needed.

Key skills & attributes:

· Excellent interpersonal skills

· Flexibility and adaptability

· Excellent customer relations skills, a sense of humor and plenty of energy and enthusiasm

· Previous experience in residential or hospitality sectors desirable

· Good level of computer literacy using Microsoft Word, Excel, and Outlook