Post Assistant
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| Job Type | Permanent Full Time |
| Location | London |
| Area | London, England |
| Sector | Residential |
| Salary | Up to £22100 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | MM017PA_1661262725 |
| Job Views | 42 |
- Description
Our client is looking for a post assistant to work in their post room. The building is large and systems are used to help itimise the parcels. The building is located in Central London.
Hours are Monday - Friday
11:30am - 20:00
Process post and parcel delivers using their online system
Conduct post audits when required (3 audits per week)
Manage the RTS (Return to sender) system
Support our stakeholders in parcel management
Ensure compliance, security and integrity of customer data.
Working with the property team to minimise "lost parcels" and manage lost parcel process
Deliver parcels to resident flats as appropriate Manage the Customer & Stakeholder Experience
Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs
Provide 'front of house' services at the property as required. Support colleagues with lock outs, hire system and fire panel support.
Exercise initiative in providing excellent customer service, liaising effectively with Managers and other Colleagues.
Customer satisfaction
Stakeholder satisfaction Protect & Nurture the Asset
Ensure the office and parcel areas are kept clear, tidy and organised.
Undertake regular building patrols to identify any maintenance requirements, Health and Safety or security risks and complete all resultant actions in accordance to the core operating procedures.
Please note, if you have not heard back from us within two weeks you have been unsuccessful.
