Community Assistant - Music Studios, Members Club and Coworking

Community Assistant

Music Studio. Members Club. Coworking.

Our client our the world's first members' studio for content creators. They combine a meaningful community with the magic of a creative studio and the convenience of a coworking space.

Their curated community of musicians, producers, podcasters, youtubers, artists, photographers and creative entrepreneurs and businesses share a membership that celebrates diversity and inclusivity.

They have a thriving community of hundreds of professional creators and 40 studios across their first site; they now have their next two sites opening within the next 9 months.

The Community Assistant role is built around delivering the best membership experience for our community alongside the rest of the team; building strong, lasting relationships with them, understanding their needs and providing support to the members in their creative journey. The right candidate will become a key part of our front of house, driving the success of our daily operations and being present to provide technical and operational support.

Responsibilities:

Member engangement and retention:

• Work the front desk coverage, being the face and energetic embodiment of the company.
• Anticipate member needs before they arise in order to enhance and personalise their experience.
• Empowered to solve members issues, using your hospitality driven mindset to create solutions and ensure members feel heard and taken care of.
• Encourage member connections and engagement both in person and on the members app.
• Help with the professional development of our members by connecting them with like-minded creators & sourcing creative opportunities using The Qube network.

Building Operations and Front of House:

• Conduct the morning and evening checklists to ensure the studios and communal spaces are set up according to our staging guide.
• Support our members with use of the studio equipment including uploading SD card data to our system and troubleshooting equipment when issues arise.
• Carry out regular, basic studio maintenance to keep our studios looking fresh and clean, every day.
• Escalate recurring maintenance problems and ensure the building is always at its best.
• Manage the energy in the building ensuring the correct music is playing, lighting is of the right levels and any activations of the space are aligned with our brand.
• Ensure members feel heard, seen and looked after if they approach you with an operational issue.

You should apply if:

• You understand start-up life and thrive in the ambiguous and fast paced environment
• You are passionate about music and other creative industries
• You are solutions orientated - you see something that can be improved and you solve it
• You are attentive to detail and manage tasks efficiently and effectively.

Benefits:

• Annual salary of £24k
• 28 days annual leave allowance including public holidays.
• Up to 34 hours / month of studio time via a free SOLO Qube Membership at our flagship site (Music, Photography & Podcast)
• Compassionate Leave
• Bi-Annual, Full Company Socials

Please note, we cannot respond to every application due to extremely high interest in this role.