Relationship Manager

Key Responsibilities & Accountabilities:

• Helping and administering new maintenance requests from residents to ensure accurate information has been provided and being able to triage and validate these successfully
• Liaising with third party contractors
• Arranging access and administering keys to properties when required
• Proactively building enduring relationships with residents
• Supporting the team with enquiries, viewings and contracts when required.
• Managing the resident contracting process, ensuring compliance with all standards, legislation and processes, controls and policies
• Manage applicant checks (including referencing), ensuring that applicants are correctly screened and commercial risk managed
• Undertake inspections of both occupied and vacant properties, to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues
• Move out and deposit release process
• Ensure any portals are kept up to date, and on a regular basis. I.e. Rightmove/ Zoopla uploads daily
• Accurately report and record all activity in line with company controls, processes and policies
• Is responsive and empathetic with any issues raised by the portfolios ensuring that

maintenance issues are resolved in a timely manner and in accordance with the priority level

• Deals with entry level complaints to a successful resolution for all parties, in accordance with company standards
• Ensures the portfolio is Health & Safety compliant at all times and manages Permit to Work system
• Keeps up with knowledge on compliance and health and safety
• Attend Events held for residents.
• Support social media activity, directly participating in accordance with brand standards
• Act as a positive ambassador for the company offer at all available opportunities
• Assist team members with ad hoc tasks where required

Qualifications & Experience:

• Previous letting / property management or customer service experience
• ARLA Property Mark qualification (not essential)
• Great communication skills
• Outstanding customer service