Administrator - Luxury Residential

Our client is seeking an Administrator to join the team based on a modern residential scheme in Hayes. You will work closely alongside the Estate Management team to provide general admin support day to day.

Hours: Monday to Friday between 09.00am and 17.00pm.

Salary: £23,000 to £24,000 per annum

The Role:

• Prioritize work to ensure that deadlines and targets are met within the appropriate time scales.
• Coordinate basic works which includes dealing with contractors and estate staff accordingly.
• Good written grammar is a necessity, as the administrator will be required to draft correspondence.
• Dealing with resident enquiries as and when appropriate and escalating accordingly.
• Manage bookings relating to internal flat inspections. To include, fire door surveys, sprinkler checks, etc.
• To update and, when required, facilitate the sale of fobs and remotes.
• To liaise with contactors when they attend site and manage the handling of keys. This will include following up with contractors where they have not returned to the estate office by the end of the office working day.
• Update, amend, maintain & manage the main database of information for the estate. This is to include Welcome packs, Purchase Orders, HSMS folders and DataStation or any software system that may be implemented.
• Send out Welcome packs (electronically) to all new tenants & lessees, with follow-up to all non-received details.
• Communicate with the car parking company (temporary and permanent), administer all related correspondence relating to this.
• To take water meter readings upon request of a resident
• Look after fingerprint clock in system and deal with invoices in accordance with recorded attendances.
• Deal with telephone enquiries together with any associated follow-up.
• Deal with email correspondence and replies as necessary, keeping team updated with current issues.
• Meeting and greeting clients, residents & contractors as required.
• Deal with all written correspondence on behalf of the team as required.

Experience required:

• Strong IT and literacy skills
• Ideal candidates will have administration experience
• Excellent communication skills, written and oral
• Great attention to detail
• Pro-active and helpful approach

Please apply with your CV to be considered, if you do not hear from us within 14 days of applying please assume you have been unsuccessful.