Night Concierge - Westminster, London SW1H

Night Concierge
Line Manager - Night Duty Manager
Hours 4 nights on 4 nights off; 7pm-7am

About the Development:
A brand new prime, mixed-use development located in Westminster, London. The Scheme comprises 250+ residential units, retail, offices and public realm. There are considerable amenities on offer to the private residents including: pools, Steam & sauna, Gym, private training studios, private treatment suites, games room, screening room and meeting rooms.

The Role
*The Concierge will focus on the residents and guests delivering duties to an exceptional standard.
*They will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered.
*They will direct, coordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling.
*They will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results.
*Alongside the Duty Manager, you will ensure the multiple service elements operate effectively to create a seamless one-team approach.

The Candidate
* Excellent quality customer service for the development, its residents, and guests.
* Motivate colleagues to strive for and achieve success for the company.
* Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
* Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
* Work very closely with the Duty Manager with the implementation of SOP manuals, policies, and procedures.