Day Concierge - West End

We are looking to recruit for a residential block situated in the heart of the West End. Our client is a leading managing agent, looking to hire a permanent Day Concierge to join the team on site.

You will have fantastic customer service skills and ideally come from a residential or 4-5* hotel background.

Hours: 12 hour shifts, 9am to 9pm

Salary: £25,000 - £26,000 per annum

Responsibilities:

• Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors' records.
• Manage on site booking requirements for key access areas, in and around the development.
• Handle and administer residents keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
• To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
• To maintain and keep up to date accurate reception/concierge operations manual of reception/concierge processes and procedures both site/tenant specific and department.
• To maintain a physical presence at the reception/concierge desk it is not to be left unmanned at any time.
• To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
• To handle parcels and packages that have been delivered on a daily basis. Manage and administer residents deliveries and returns, via development systems and protocol.