Community Manager / Centre Manager - Flexible Coworking Office

Community Manager

Centre Manager. Flexible Office. Coworking.

About Our Client

Our client is a flexible workspace operating in the affordable workplace market in London Bridge. they provide workspace to companies of all sizes with a heavy focus on sustainable and climate focused businesses.

The role will be employed by an extremely successful property developer and designer who are responsible for some of the most prestigious landmark buildings in London. A great company to open doors for your career growth!

About the Role

The Community Manager is the welcoming face that every member and guest will see on their arrival to the space and ensures every person entering the building has the best experience possible. They know our members best and create valuable relationships.

Job Accountabilities

Greeting / Point of Contact

• Ensure every person is greeted hospitably and a high customer service level is maintained
• Ensure that all community focused news is current and live on appropriate platforms
• Answer "walk-up" member and guest questions
• Ensure any emails are responded to within 24 hours

Member Management

• Lead community initiatives like member social events
• Lead on member onboarding and collect accurate information
• Manage member post and deliveries
• Keep the members portal and members channel (slack) updated and continually add to its offering
• Ensure membership billing and additional costs is correctly recorded and billed
• Collate photos and content for social media to promote the community feel

Building Operations and Management

• Identify maintenance issues and work with the facilities company to resolve
• Help prepare reporting for the Operations Manager
• Support in any research tasks required

Event Management

• Diary management for external bookings in the event space, ensuring the correct booking procedure is followed and accurate and ample information is collated
• Create artwork and ensure literature for event is accurate and live

Membership Sales

• Build good relationships with brokers
• Manage and respond to membership enquiries
• Conduct sales tours
• Follow up and close membership sales
• Maintain memberships to reduce churn
• Identify new potential revenue streams, incentives and opportunities

Experience and Requirements

• Previous experience in a coworking / flexible office role required
• Customer service or hospitality experience
• Must have strong verbal and written communication skills
• Fluent in English
• Exceptional organisational and multitasking skills
• Proficient computer skills
• Confident personality
• Team focused

Our Core Values

• Hospitality focused - we strive to provide the best
• Be yourself - we value individuality
• Positively minded - we find the way to make anything work
• Growth Oriented - we believe in your development
• Fun - we love what we do

Client Equality Statement

Our client welcomes applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where diverse candidates can demonstrate their ability to perform the role equally well.

Department: Operations

Contract type: Permanent

Hours: 8am - 5pm

Salary: £30,000 - £35,000pa

Benefits: Competitive

Please note: due to exceptionally high levels of applications, we cannot reply to every applicant.