Day Concierge - Belgravia, London SW1W

JOB TITLE: Day Concierge

HOURS OF DUTY: 4 on, 4 off; 8am - 8pm

JOB SUMMARY: To provide high level customer service to all residents, visitors, and contractors. Keen eye for monitoring onsite services, including varied plant and systems. Reporting to the Head Concierge/Managing Agents. The normal hours of work to be 8am to 8pm on a four on four off rota.

MAIN DUTIES AND REPSONSIBILITES
- Overseeing contract cleaners for the internal and external common parts of the block and ensuring standards are met and maintained.
- Supervision of all visiting tradesmen and contractors whether working on the estate or within individual properties, and reporting any concerns to Line Manager.
- Assisting lessees, residents and visitors with high standard of customer service at all times.
- Deal with resident`s complaints, disturbances, and emergencies in an appropriate and efficient manner. Report any matters and escalate to the Head Concierge/Agents.
- Monitor site conditions and produce regular reports at handover and to the Head Concierge and Managing agents.
- Ensuring that any defects in security arrangements, eg. broken locks, malfunction of entry phone system, are notified to the Managing Agents at once.

Generally perform such duties as the managing agents and the client feel are in the better interest of the estate. The above list is not exhaustive and is given as a guide.

You may be required by the Managing Agent to undertake other reasonable activities at the property.

THE CANDIDATE WILL BE ABLE TO DEMONSTRATE:
- Confidentiality and discretion when dealing with individual leaseholders and staff matters
- Ability to build good relationships with colleagues and be a valid member of a team
- IT literate
- Well presented
- Punctual