Concierge
| Job Type | Permanent Full Time |
| Location | Kensington and Chelsea, London |
| Area | London, England |
| Sector | PBSAPBSA - Operations |
| Salary | £30000 - £34000 per annum |
| Start Date | ASAP |
| Job Ref | d17c06c5_1791827860 |
- Description
We're supporting a growing student living operator in the search for a customer-focused Day Concierge to join a premium 120-studio residential community in London.
This is a highly visible, resident-facing role where you'll be responsible for delivering an exceptional customer experience, supporting day-to-day operations, and helping create a welcoming and vibrant community. Working closely with residents, guests, and onsite teams, you'll play a key part in ensuring the building runs smoothly while providing a first-class level of service.
This is an opportunity to become the face of a thriving residential community, delivering exceptional service while playing a central role in the day-to-day success of the building. Joining a growing operator with ambitious plans, you'll be part of a team committed to creating an outstanding resident experience.
Key Responsibilities:- Act as the first point of contact for residents and visitors
- Manage resident enquiries and provide day-to-day support
- Conduct resident check-ins, check-outs, and property viewings
- Maintain accurate handovers, records, and operational reports
- Handle parcels, deliveries, and visitor access
- Support resident events and community engagement activities
- Liaise with housekeeping, maintenance, and contractors
- Ensure communal areas are presented to a high standard
- Resolve issues efficiently and deliver excellent customer service
Your Requirements:
- Experience in hospitality, hotels, PBSA, Build-to-Rent, property, or another customer-facing environment
- Passion for delivering outstanding customer service
- Confident and professional communicator
- Proactive, organised, and solutions-focused
- Comfortable working independently and taking ownership
- Good IT and administrative skills
- Russian or Ukrainian language skills are beneficial but not essential
What's On Offer:
- 4 on, 4 off shift pattern
- Comprehensive training and development
- Genuine opportunity to take ownership of the resident experience
- Supportive team environment
- Long-term progression opportunities as the business grows
- Opportunity to join a modern, hospitality-led student living platform
