Assistant General Manager

Our client is currently seeking an Assistant General Manager for a luxury residential development based in South West London.

ROLE: Assistant General Manager
LOCATION: South West London
SALARY: £40,000 - 48,000 pa (DOE)
START DATE: ASAP

AIM OF POST

The purpose of the Assistant General Manager is to manage the development and its employees in the General Managers absence, overseeing the day-to-day operations, ensuring that all services and activities are carried out efficiently, meeting the standards and requirements of the company.

MAIN DUTIES AND RESPONSIBILITIES:

• Lead by example, adopting the managing agent's procedures and values.
  
  
• Constantly strive for continuous improvement.
  
  
• Delivering excellent customer service.
  
  
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices.
  
  
• Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism.
  
  
• Develop employees, fostering an environment of learning, continuous improvement
  
  
• Develop and maintain constructive working relationships with peers, employees, residents and guests, working collaboratively to achieve overall business outcomes.
  
  
• To carry out the role of the General Manager and deputise for the General Manager in their absence.
  
  
• Manage petty cash accounts for the site, ensuring that records and documentation are up to date.
  
  
• To assist in the development of new initiatives, this will include training and standardisation of procedures to ensure consistent performance.
  
  
• Assist the Property Manager in any budgeting or reporting requirements for the development.
  
  
• Ensure Health and Safety regulations are adhered to and the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all.
  
  

REQUIRED EXPERIENCE AND TECHNICAL COMPETENCY

• Excellent verbal and written communication skills.
  
  
• Excellent IT and numeracy skills.
  
  
• Relevant IRPM qualifications, or willingness and ability to obtain within first year of employment (preferred).
  
  
• Experience in a supervisory or managerial role in a high end customer service establishment.
  
  
• Some experience in project management and the ability to deliver within required time scales.
  
  
• Knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations and procedures.
  
  
• Practical application and working knowledge of Health and Safety requirements and legislation.
  
  
• Demonstrated experience understanding, interpreting and preparing complex reports and plans (e.g. financial reports, budgeting, works scheduling, workload allocation, performance planning).
  
  
• Working knowledge in building maintenance systems, knowledge of DALI is highly beneficial.
  
  

KEY BEHAVIOURAL COMPETENCIES

• Safety - Actively seeks to maintain a safe work environment for all employees, clients, contractors and members of the public.
  
  
• Professionalism - Demonstrating a methodical approach to work, including planning and organising oneself and others, in order to deliver work and prevent future problems.
  
  
• Integrity - Persuading, convincing or influencing others to get buy-in and win - win outcomes. It requires the ability to plan how to win support, gain co-operation and overcome barriers using a variety of approaches. It is also having the strength of character not to be dissuaded from following agreed procedures, and raising to senior personnel any integrity concerns.
  
  
• Respect - Ensuring that ethical values are applied consistently to all. This includes taking the time to respect and understand others, interpersonal sensitivity and cultural awareness.
  
  
• Innovation - Continuously seeking areas for improvement, being open and adaptable to change driven by both internal and external factors; setting the bar higher to raise standards and secure competitive advantage. The commitment to achieve results, displaying persistence to overcome identified obstacles and the personal drive and determination to deliver desired outcomes.
  
  
• Teamwork - Working co-operatively and productively with others; openly exchanging information and supporting colleagues from around the organisation to achieve business goals.
  
  

SUSTAINABILITY

• To promote sustainability initiatives as directed by the managing agent.
  
  
• The above is a high-level summary of accountabilities and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
  
  

Please allow up to 2 weeks for your application to be reviewed, it is likely we will only contact successful candidates regarding this position.