General Manager

A rare opportunity has arisen for an exceptional General Manager to lead a flagship Build-to-Rent community and play a pivotal role in shaping one of London's most exciting residential destinations.

This is your chance to take ownership of a large-scale, amenity-rich community where resident experience, operational excellence and commercial performance go hand in hand. Combining exceptional facilities, a thriving resident community and significant operational scope, this is far more than a traditional property management role.

As the senior leader on site, you'll have overall responsibility for the success of the asset, leading a substantial team while driving performance and shaping the resident experience. You'll have the autonomy to put your own stamp on the operation and help establish the development as a benchmark for modern rental living.

Key Responsibilities:

• Lead the day-to-day operation of a large-scale residential community
  
  
• Inspire, develop and manage a multidisciplinary onsite team
  
  
• Drive resident satisfaction, retention and community engagement
  
  
• Take ownership of operational performance, budgets and key business objectives
  
  
• Ensure the highest standards of customer service across all areas of the development
  
  
• Oversee service partners, contractors and supplier relationships
  
  
• Maintain full compliance with health & safety and statutory requirements
  
  
• Build strong relationships with residents, stakeholders and ownership teams
  
  
• Identify and implement operational improvements and efficiencies
  
  
• Champion a positive, service-led culture throughout the community
  
  

Your Requirements:

• Experience leading a large-scale, operationally complex residential, hospitality or mixed-use environment
  
  
• Proven success managing large-scale residential, BTR, co-living, PBSA, hospitality or mixed-use environments
  
  
• Strong leadership experience with a track record of developing high-performing teams
  
  
• Commercially minded, with responsibility for budgets, KPIs and operational performance
  
  
• Excellent stakeholder management skills and a passion for delivering exceptional resident experiences
  
  
• Experience leading large-scale residential communities through periods of growth, change or operational transformation would be advantageous