Property Manager

Our client is seeking an experienced Property Manager to join the team, you will be brought on board to manage a medium sized London based portfolio.

MAIN RESPONSIBILITIES:

• To follow and adhere to the Group's policies and procedures at all times.
• To prepare reports for the Board (Major Works, Property Inspections, H&S Reports, schedules of information etc.)
• To put forward recommendations and obtain instructions from management
• To manage/ prioritise risks and liabilities.
• To avoid conflicts of interest at all times.
• To maintain good Landlord and Tenant relationships by providing a high-quality service to all tenants and leaseholders of the Group.
• Understand the various types of interest/ tenures that the Group holds and its obligations in respect of each (Freehold, Head lease, Lessee, Leaseback, Tenant).
• Liaise with leaseholders, tenants, residents associations through general correspondence, emails, letters, newsletters, circulars, in a prompt and professional manner.
• Prepare Tenant Handbooks in accordance with the Groups policies and procedures.
• Attend residents' meetings as required.
• Deal with Insurance Claims in accordance with the Group's procedures.
• Deal with maintenance issues, both reactive and planned, to ensure that the Group does not find itself in breach of its repairing obligations.
• Manage Contractors to ensure that works are carried out in a proper and workmanlike manner and at a reasonable cost.
• Set up Service Level Agreements (e.g. cleaning, gardening contracts) and monitor these to ensure that the contractual standard is being met.
• Budget for 'major works' through the service charge or reserve fund, ensuring that leaseholders are given advance warning of any significant increases as a result of planned works.
• Prepare reports for Major Works Committee and once instructed, prepare Section 20 Consultation notices for solicitors approval and, once approved, consult with leaseholders and liaise with them throughout the course of the works.

SKILLS & EXPERIENCE:

• Sound working knowledge of Landlord and Tenant legislation, H&S legislation, RICS and ARMA guidelines and other best practices applicable to residential and mixed use property management.
• Excellent verbal communication skills.
• Excellent written communication skills.
• Excellent organisational and time management skills,
• Ability to multi-task and work well under pressure.
• Good IT skills and proficient in Outlook, MS Word, Excel, Knowledge of HORIZON/ QUBE an advantage.
• Good team player.
• A commitment to providing high levels of service at all times.