Relief Porter / Concierge
| Job Type | Permanent Full Time |
| Location | West London, London |
| Area | London, England |
| Sector | ResidentialResidential - Front of House/ Concierge |
| Salary | £30400 - £31400 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | MD1_1771332624 |
| Job Views | 13 |
- Description
Relief Porter / Concierge
Central & West London
£30,400 per annum | 35 hours per week | Overtime paid at 1.5xAbout the Role
We are seeking a flexible, professional, and service-driven Relief Porter to provide support across a portfolio of prestigious residential buildings in Central & West London.
This is a varied and dynamic position where no two days are the same. You will play a vital role in ensuring the smooth day-to-day operation of each development, delivering exceptional service and creating a welcoming, safe environment for residents and visitors alike.
The role involves a mix of day and night shifts, depending on operational needs, so flexibility is essential.
Key Responsibilities
- Deliver exceptional customer service as a key point of contact for residents and guests
- Greet and assist residents and visitors, maintaining a professional and welcoming presence
- Respond promptly to enquiries, accurately logging messages and liaising with property teams
- Monitor contractors on site, ensuring compliance with security and health & safety procedures
- Report building issues or safety concerns to management in a timely manner
- Conduct regular checks of vacant apartments, recording and reporting maintenance requirements
- Maintain communal areas to a high standard, including refuse management
- Assist with administrative duties such as meter readings, contractor logs, and maintenance records
- Carry out ad-hoc duties to support safe and efficient building operations
Essential Skills & Experience
- Minimum 2 years' experience in a similar role (residential, hospitality, or facilities environment)
- Strong customer service and communication skills
- Confident using Microsoft Office (Word, Outlook)
- Ability to work independently and adapt quickly to new environments
Desirable:
- Experience within luxury residential settings
- Hospitality background
- Knowledge of health & safety standards relevant to property management
Qualifications
- Good standard of education
- Excellent written and verbal communication skills
Personal Attributes
- Professional, approachable, and service-oriented
- Flexible and adaptable, with the ability to cover multiple sites and varied shift patterns
- Highly organised, observant, and detail-focused
- A collaborative team player with empathy and respect for others
Why Join?
This is a unique opportunity to work across a diverse and high-quality residential portfolio. You'll gain exposure to a range of prestigious developments while playing a key role in delivering an exceptional living experience for residents and supporting wider property management teams.
If you are proactive, polished, and thrive in a fast-paced residential environment, we would love to hear from you.
