Resident Services Associate

About our client

Our client is an established residential property business operating build-to-rent homes across the UK. Their sites are professionally managed, resident-focused, and run to a high standard. They take pride in the communities they create and the service they deliver day to day.

The role

Based at their Bristol site, they're looking for a Resident Services Associate to join the front-of-house team. Reporting to the Resident Services Manager, this is an entry-level position suited to someone early in their property or customer service career who's ready to take ownership of the resident experience on site.

What you'll be doing

• Meeting and greeting residents, handling enquiries, managing parcels, and carrying out building inspections
• Supporting the lettings process from offer acceptance through to move-in, including viewings and property checks
• Coordinating contractor and maintenance bookings, raising works orders, and scheduling jobs
• Managing resident bookings for amenity spaces and supporting the smooth running of resident events
• Handling day-to-day complaints and escalating where needed, always working toward a positive resolution
• Preparing shift handover documents, supporting reporting, and keeping resident handbook content up to date

Skills and experience

Essential

• Experience in build-to-rent, purpose-built student accommodation, lettings, property administration, or a similar customer-facing property role
• Strong written and verbal communication skills
• Confident dealing with residents and contractors in person, by phone, and in writing
• A professional, well-presented manner with a genuine passion for customer service

Desirable

• Experience with residential events or community engagement
• Awareness of health and safety requirements in a residential or commercial setting
• A qualification in property or customer service