Resident Services Manager

Resident Services Manager - Luxury Residential Development

Hours: Monday - Friday, 08:00 - 17:00 (flexibility required)
Reporting to: General Manager

We are seeking an experienced and highly polished Resident Services Manager to lead front of house operations within a high-end, luxury residential development.

This is a pivotal role responsible for delivering a seamless, five-star resident experience, while overseeing all concierge and amenity services. The successful candidate will be a natural leader, highly organised, and passionate about service excellence within a premium environment.

The Role

As Resident Services Manager, you will act as the face of the development, ensuring exceptional service delivery across all resident touchpoints. You will lead, develop, and support the front of house team, while maintaining the highest standards across concierge services, amenities, and resident engagement.

You will work closely with senior management to implement procedures, drive service standards, and ensure the smooth day-to-day operation of the building.

Key Responsibilities

• Lead and manage the front of house team, including concierge staff
• Conduct regular performance reviews, training, and ongoing team development
• Oversee all resident services, ensuring a consistently high standard across all areas
• Act as a key point of contact for residents, handling requests with a proactive and personalised approach
• Coordinate lifestyle services such as transport, dining, events, and external bookings
• Ensure all front of house and communal areas are maintained to impeccable standards
• Carry out regular site inspections and ensure full compliance with Health & Safety procedures
• Support security awareness across the development, maintaining a safe and secure environment
• Provide hands-on support to the concierge desk when required
• Build strong relationships with residents, colleagues, and external partners
• Liaise with local service providers to enhance resident experience
• Work collaboratively with the wider building management team
• Assist with budgeting processes and operational planning
• Maintain a visible presence across the development, engaging regularly with residents and staff

Requirements

• Proven experience in a management-level, guest-facing role within luxury residential or hospitality
• Strong leadership skills with experience managing and developing teams
• Excellent organisational, communication, and interpersonal skills
• High level of professionalism with a proactive, service-driven mindset
• Strong understanding of Health & Safety regulations and best practice
• Ability to manage multiple priorities and perform under pressure
• Commercial awareness and ability to contribute to operational planning
• Discreet, trustworthy, and confident handling sensitive situations
• Impeccable presentation and attention to detail
• Fluent in English (additional languages advantageous)
• Eligible to work in the UK