Housing Officer - Temp

CUSTOMER LIAISON OFFICER

Assignment Length: 3-month temporary contract (extension likely)

Location: Havant and Hayling Island

Rate: £21.38 per hour (£19,453 per annum pro rata)

Hours: 17.5 hours per week - Monday (full day), Tuesday (full day), Wednesday (morning)

Driving Licence: Essential

DBS: Basic DBS required

Oracle ID: 13680

The Opportunity

PMR is working with an Housing Association to recruit a Customer Liaison Officer on a temporary basis, covering sites across Havant and Hayling Island. This is a visible, community-facing role at the heart of housing service delivery - ideal for someone who thrives working independently, enjoys direct customer contact and is confident managing a varied workload across housing, estates, lettings, income and ASB.

The successful candidate will act as the primary local contact for stakeholders, resolving issues, coordinating actions across internal teams and upholding high service standards throughout.

The Role

Key responsibilities include:

• Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners in line with the Service Style
• Coordinate and track actions with Estate Services, Asset Services and Specialist teams to resolve customer issues and meet or exceed expectations
• Complete regular estate inspections, identifying and addressing quality and safety issues promptly
• Address anti-social behaviour, fly-tipping, graffiti and safeguarding concerns in line with procedure
• Support income maximisation and debt reduction across defined customer areas
• Deliver an effective lettings service, ensuring a positive customer experience from day one
• Complete Health & Safety and compliance actions including Fire Risk Assessments
• Attend court hearings and support eviction processes where required
• Act as the primary contact for local stakeholders including residents' associations, Local Authority services and the police
• Manage own appointment diary and organise customer visits in response to service requests
• Use performance data to monitor and improve own outputs and those of others
• Maintain accurate and detailed customer records on Guinness systems
• Manage allocated budget and remain within agreed parameters

Skills & Experience

Essential

• Excellent customer service skills with strong communication and interpersonal ability
• Highly self-motivated with the ability to plan and work effectively with minimal supervision
• Strong time management and prioritisation skills, with a value-for-money approach
• Confident using mobile technology and IT systems while working in the field
• Proven problem-solving and decision-making skills, with resilience in challenging situations
• Comfortable analysing data and drawing practical conclusions
• Experience working in an environment of legislative and organisational change

Desirable

• Experience working in the housing or property sector
• Knowledge of regulatory legislation for social housing
• Academic or professional qualifications in Housing and/or Tenancy Management
• Previous budget management experience

Additional Requirements

• Full UK driving licence - essential
• Mobile working required
• Flexibility for occasional evening and weekend working
• Willingness to travel to other regional or national locations as needed