Day Concierge

VERTO HR is seeking an experienced concierge for a large residential development in Borough of Southwark.

Key Information:

• Shift Pattern: 4on, 4 off, 1830pm - 0630am

• Salary: £26,500 - £27,000 depending on experience

• Benefits: CSP, uplifted overtime rate and use of site facilities including gym and swimming pool

Job Summary

• To assume a residential on-site role and provide a point of contact for the residents and their needs.
• To ensure that the property is run smoothly and to provide a security presence and administration assistance where necessary.

Responsibilities & Duties

Record Keeping

• To provide and maintain an up to date log book or register, be it paper or PC calendar based, to record all site issues as they arise but dealing specifically with the following:
• Key holding and usage by contractors
• A record of inspections and issues found on those inspections
• Expected visitors
• New resident details
• Planned visits/permissions given to contractors.
• Parcels and recorded deliveries.
• Temporary car park spaces issued.
• To manage and account for the petty cash on a monthly basis where appropriate.
• Health & Safety compliance in accordance with company policy to include monthly H&S checks, weekly lift alarm tests, weekly fire alarm tests, emergency light tests.

Key Holding

• To offer and manage in a robust form, an apartment key holding service for residents in line with company policy, specific reference must be made to the following;
• No keys must be signed out without the express permission of the resident/developer.
• All keys issued must be signed out and signed back in.
• Keys must be kept in a secure cabinet.
• Any keys outstanding when a resident/tenant leaves must be returned to the leaseholder/letting agent

Building Matters

• Be aware and responsible for all visitors and contractors on site.
• Regularly monitor all access control systems.
• Make regular backups of the access control / IT systems.
• Inspect development at regular intervals, checking all doors and external gates.
• Report any faults to the access/fire/CCTV systems to the appropriate contractors
• Report any health & safety, communal/building defect from inspections

Routine

• To be aware and responsible for access and routine management of all approved contractors, such as cleaners, gardeners, service engineers, and window cleaners.
• Window cleaning will take place on set dates and any access required to apartments must be arranged via Concierge.
• To check works carried out by such contractors on a regular basis.
• To report incidents of unsatisfactory work quality to the Site Manager

M & E Services

• To be fully conversant with all of the site manuals, operating procedures, and operation of the communal M&E items;
• To refer to the Site Manager any omissions relating to the M&E documentation or OEM manuals.
• To identify any specific training issues that may be required from the manuals and liaise with the Head of Facilities.
• To be aware of approved company policy in relation to lift emergencies, specifically the release of trapped passengers.
• To ensure that you know all of the operating procedures for all technical/IT systems on the site.
• Actively seek out all communal light timers and ensure timer programs are set to save electricity.

Resident Liaison

• To form courteous and professional relationships.
• To assist a resident with any reasonable request.
• To be proactive, seeking (but not payment) additional concierge services, which may include;
• Dry cleaning/laundry services
• Car valeting services
• Apartment cleaning companies
• Local arts and entertainment details
• Local taxi services

The Concierge must proactively

• Enforce the terms of the lease; this may include;
• Unauthorised parking
• Illegal use of the apartment
• Noise
• Items left in communal areas
• For sale/notice boards

Health and Safety

• To maintain full compliance with the company Health and Safety Policy.
• Follow company procedure and guidelines for Health and Safety in relation to compliance
• Ensure safe working environment and site safety at all times
• Report any breaches of H&S to Line Management
• Report all accidents and near misses to Line Management

Person Specification

• Honest and reliable
• Team Player
• Works well under pressure
• Excellent communication and customer service skills
• Excellent time keeping
• Professional appearance
• Confidence and discretion to be used with high profile residents.
• Ability to take ownership of an operation when alone.
• Professional, precise, courteous and dedicated.

Experience Required

• Experience in hospitality and/or residential industry.
• Concierge
• Basic / Intermediate IT skills.
• SIA training would be beneficial but not a requirement